• AQP NHS Osteopathic Neck and Back Clinics Outcome and Satisfaction data.

    Southampton and Cornwall

    1. Southampton CCG & West Hampshire CCG

    Quarterly Data October > December 2013

    % Urgent Offered in 3/7 100
    % Standard Offered in 10/7 99
    % of Referrals Urgent 2
    % of Referrals Standard 95
    Average wait time for urgent referrals (days) 4
    Average wait time for standard referrals (days) 6
    Average DNA Rate 3.9
    % offered Care Plan 98
    % Asked to complete PROM 99
    Average change in PROM 21
    % Average improvement in PROM 59%
    Average days between discharge and discharge letter 3
    % Urgent offered treatment in  3/7 100
    % Standard offered treatment in 10/7 100

     Patient Satisfaction Survey October > December.

    1. How easy was it to make an appointment with this service? Easy 82%
    Fairly Easy 18.00%
    Difficult %
    No Comment %
    2. How happy were you with your appointment location? Very Happy 64%
    Happy 36%
    Indifferent %
    Unhappy %
    3. Were you given a choice of location, date and time for your appointment? Yes 91%
    No 9%
    4. Were you offered an appointment within 10 days of being referred by your Doctor? Yes 90%
    No 10%
    5. Before your appointment were you supplied information on what would happen to you during your consultation? Yes 80%
    No 20%
    6. Did you find your clinician courteous and considerate at all times? Yes 100%
    No %
    7.  Did your clinician give a helpful explanation of your condition and discuss the treatment options with you? Yes 100%
    No %
    8. Were you given advice on self management and a home exercise plan to take home with you? Yes 100%
    No %
    9. How would you rate the service you received? Very Satisfied 81%
    Satisfied 18%
    Good %
    Poor %
    Very Poor %

    Comments

     

    My treatment was carried out by XXX. I am very pleased with my treatment. The centre was close to my home, I found the early evening appointments meant I didn’t need to take time off work. The excercise I did at home seem to really help my back. Thank you 

    Mr XXXX – fantastic service and treatment. worked wonders for my aches and pains! keep doing a great job. 

    XXX was very pleasant and easy to talk with putting me at ease and keeping to the appointment times. He gave me very prompt directions to remidy my ailment. 

    XXXX was her name she was so friendly and nice i would happily see her again. 

    XXX, was very professional and gave good advice on which excersises would be best for myself. XXXX explained each technique she was going to do and made me feel at ease. Overall excellent service and customer/patient care. 

    XXXX was extremely helpful and understanding and given me confidence to deal with my condition now that my sessions are over. Thank you 

    XXXXX. Not enough allocated sessions. A very good service and which delivered good, tangible results to my condition. very pleased.

    Cornwall

    Kernow CCG

    October > December 2013 

    % Urgent Offered in 14/7 100
    % Standard Offered in 6/52 98.85
    % of Referrals Urgent 2.28
    % of Referrals Standard 93.41
    Average wait time for urgent referrals (days) 0
    Average wait time for standard referrals (days) 10
    Average DNA Rate 3.78
    % offered Care Plan 95
    % Asked to complete PROM 96
    Average change in PROM 23
    % Average improvement in PROM 56
    Average days between discharge and discharge letter 10
    % Urgent offered treatment in 2 weeks 100
    % Standard offered treatment in 6 weeks 100

    Patient Satisfaction survey Data

     

    1. How easy was it to make an appointment with this service? Easy 93%
    Fairly Easy 7%
    Difficult %
    No Comment %
    2. How happy were you with your appointment location? Very Happy 97%
    Happy 3%
    Indifferent %
    Unhappy %
    3. Were you given a choice of location, date and time for your appointment? Yes 88%
    No 12%
    4. Were you offered an appointment within 6 weeks s of being referred by your Doctor? Yes 100%
    No %
    5. Before your appointment were you supplied information on what would happen to you during your consultation? Yes 75%
    No 25%
    6. Did you find your clinician courteous and considerate at all times? Yes 100%
    No %
    7.  Did your clinician give a helpful explanation of your condition and discuss the treatment options with you? Yes 97%
    No 3%
    8. Were you given advice on self management and a home exercise plan to take home with you? Yes 100%
    No %
    9. How would you rate the service you received? Very Satisfied 97%
    Satisfied 3%
    Good %
    Poor %
    Very Poor %


    Comments

     

    XXXX Excellent Service 

    XXXX Very Very satisfied! 

    Ms XXXX XXX very happy! 

    XXXX Brilliant 

    XXX XXXX Very pleased to finally see osteopathy in the NHS 

    XXXXX Would have liked more than five sessions 

    XXXX fantastic 

    XXX VERY considerate 

    XXX was very kind, helpful and I would recommend the service 

    XXXXX Very understanding & helpful in every respect 

    XXXXXX. Generally I was satisfied with the treatment I have received. The pain is now reduced to half and I can cope with the rest by continuing the daily exercise given. Thank you XXXX.

    XXXXX Excellent! Brilliant, I have total confidence, Thank you 

    XXX XXXX  (she is very helpful, thank you) 

    XXXX. Very pleased with the service provided, could relate to XXXX at once. Felt very confident in his care. 

    I saw XXXXX. I couldn’t recommend him enough, he was fantastic. Not only did he help my condition but he was incredibly courteous and friendly and I felt relaxed about my visits knowing I was in safe hands. I would not hesitate to use this service again. I was offered an appointment straightaway and was able to choose when I came back for my next appointment. Thank you so much – I’m feeling much better than before I was introduced to the service! Thank you

     

    Leave a reply →